FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your pet's new treats and gear arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure everything is flawlessly inspected and securely boxed before handed over to carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your pet gear ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, product size/color, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you and your pet to love your purchase! If you are not completely satisfied, you can return your unused, unwashed items in their original packaging with all tags attached within 30 days of delivery for a full refund. For health and safety reasons, we cannot accept returns on items that have been heavily chewed, stained, or covered in pet hair.

Q: My order arrived damaged or broken. What should I do? A: We wrap our pet products securely, but rough transit handling can occasionally happen. Please do not worry, your purchase is fully covered. Take a quick photo of the damaged items and contact us immediately at [Your Support Email]. We will arrange a free replacement or issue a full refund right away.

PRODUCT & SIZING

Q: How do I choose the correct size for my pet? A: We provide a detailed Size Chart on every product page that requires sizing (such as apparel, harnesses, and beds). We highly recommend measuring your pet's weight, chest girth, and neck size before placing an order. If your pet falls between two sizes, we always suggest choosing the larger size for a more comfortable fit.

Q: Are your toys indestructible? A: While our toys are made from premium, durable, and highly resilient materials, no pet toy is entirely indestructible. We recommend supervising your pet during playtime and replacing any toys that show signs of heavy wear or loose parts to ensure total safety.